Privacy Policy

Last updated: May 14, 2026

Safenet Schools Kenya ("Safenet", "we", "us", "our") is committed to protecting the privacy of children, parents, schools, and all visitors to our website. This policy explains what information we collect, how we use it, and your rights under the Kenya Data Protection Act, 2019.

1. Who we are

Safenet Schools Kenya is based at Moi Avenue, Trust Building, Nairobi, Kenya. For privacy questions, contact info@safenetschools.co.ke or call 0717 183 590.

2. Information we collect

  • Contact details you provide via our forms (name, email, phone, school/role, message).
  • Order details when you purchase from our shop (name, email, phone, M-Pesa transaction code, amount).
  • Technical data automatically collected (IP address, browser, device, pages visited) for security and analytics.
  • Cookies — see our cookie section below.

3. Children's data

Our services support minors, but our website is intended for use by parents, guardians, schools, and educators. We do not knowingly collect personal data directly from children under 18 through this website. Parents and schools acting on behalf of minors are responsible for any information they provide.

4. How we use your information

  • Respond to enquiries and quote requests.
  • Process and confirm M-Pesa orders and deliver digital products.
  • Send service-related communications (e.g. order confirmations).
  • Improve our website, services, and content.
  • Comply with legal obligations.

5. Legal basis

We process your data on the basis of your consent, the performance of a contract (e.g. fulfilling an order), our legitimate interests (e.g. service improvement), and legal compliance.

6. Sharing your data

We do not sell your personal data. We share limited information only with:

  • Service providers who help us run the site (hosting, database, email delivery) under data protection agreements.
  • Safaricom M-Pesa when you make a payment.
  • Authorities if required by Kenyan law.

Recommended third-party vendors we link to (e.g. Joocomputers.co.ke) operate independently and have their own privacy policies.

7. Data retention

We keep order records for at least 7 years to meet tax and accounting obligations. Enquiry data is retained for up to 2 years unless you request deletion.

8. Your rights

Under the Kenya Data Protection Act, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict processing.
  • Withdraw consent at any time.
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) at odpc.go.ke.

9. Cookies

We use a small number of cookies and similar technologies for essential site function and, with your consent, analytics. You can accept or decline non-essential cookies via the banner shown on your first visit, and clear cookies any time in your browser settings.

10. Security

We use industry-standard measures including HTTPS, role-based access control, and Row-Level Security on our database. No system is 100% secure, but we work hard to protect your information.

11. International transfers

Our hosting and email providers may store data outside Kenya. Where this happens, we ensure appropriate safeguards are in place.

12. Changes to this policy

We may update this policy from time to time. Significant changes will be communicated on this page with a revised "Last updated" date.

13. Contact

Safenet Schools Kenya
Moi Avenue, Trust Building, Nairobi
Email: info@safenetschools.co.ke
Phone: 0717 183 590